Modify Email Template to Outlook Calender

[Jake Golden]

Hello,

I'm trying to modify the OOTB email template associated with Change Management. The notification is 'Notify Change Calendar', and the email template is 'change.calendar.integration'.

Essentially this email notification will send the date range of work start/end to your outlook calendar. My problem is I am trying to overcome the defaulted value of 'busy' on the outlook calendar. Because the calendar will show you as 'busy', it will block off your calendar while others are trying to schedule meeting invitations. I do not want this to be the case. I am looking for the appointment to show 'Free', which would allow the appointment to showcase on your calendar, but not block it off for others. 

I'm sure there is some language we could send to outlook to signify 'Free', but I have not found any useful information on this topic. Below is the 'change.calendar.integration' template that is being sent to outlook. 

BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ORGANIZER:MAILTO:${from}
DTSTART:${dtstart}
DTEND:${dtend}
LOCATION:${location}
TRANSP:OPAQUE
SEQUENCE:${sys_mod_count}
UID:${number}
DTSTAMP:${dtstamp}
DESCRIPTION:${description}
SUMMARY:${summary}
PRIORITY:3
X-MICROSOFT-CDO-IMPORTANCE:${priority}
STATUS:CONFIRMED
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR