Modify provider notification before sending

[Mike Hashemi]

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient gets the notification in their "bell". When they click the notification, instead of being taken to the task (I have been testing with [sn_customerservice_case]) from which they were mentioned, the [live_notification] record is loaded.

I noticed that, if I modify the related [ui_notification_inbox] record, changing the target_table from [live_notification] to [sn_customerservice_case], then the notification loads the case. After creating a BR on the [ui_notification_inbox] table (runs before insert, when the trigger is my provider notification), I can see the BR script running, but the target_table is not being updated.

My assumption is that, when the record is inserted, BRs do not run, so I had a look at the existing [live_notification] BRs and found one called "Send Notification", which looks like it must create the [ui_notification_inbox] record, but it uses an API for which I cannot find any documentation. I updated the script, but it did not change how the [ui_notification_inbox] record is created.

Anyone know how to control [ui_notification_inbox] records or how to make the notifications point to my desired record?

Here is the "Send Notification" BR script:

(function executeRule(current, previous /*null when async*/) {

	var profile = current.profile;
	if(!profile) {
 	    profile = new GlideappLiveProfile().getIDFromProfileOrUser(current.user);
	    if (!profile)
            return;
	    current.setValue("profile", profile);
		current.update();
	}
	
	var liveGroupProfileGR = new GlideRecord("live_group_profile");
	liveGroupProfileGR.setWorkflow(false);
	liveGroupProfileGR.addQuery("document", current.document);
	liveGroupProfileGR.addQuery("table", current.table);
	liveGroupProfileGR.addQuery("type", "!=", "support");
	liveGroupProfileGR.query();

	if(liveGroupProfileGR.next()) {
		var liveGroupMemberGR = new GlideRecord("live_group_member");
		liveGroupMemberGR.setWorkflow(false);
		liveGroupMemberGR.addQuery("group", liveGroupProfileGR.getUniqueValue());
		liveGroupMemberGR.addQuery("member", profile);
		liveGroupMemberGR.addQuery("state", "!=", "inactive");
		liveGroupMemberGR.query();

		if(liveGroupMemberGR.next()) {
			return;
		}
	}

	// The following section was added to allow @mention notifications to trigger a notification that points to the task record instead of the live_notification record.
	gs.info('[Notification Update] Running update script in Send Notification BR.');
	var documentGr = current.document.getRefRecord();
	if (documentGr) {
		gs.info('[Notification Update] Found the live_notification\'s document record: ' + documentGr.getUniqueValue());

		var targetTable = documentGr.sys_class_name;

		if (targetTable) {
			gs.info('[Notification Update] Document table: ' + targetTable);

			//current.table = targetTable;
			//current.document = documentGr.getUniqueValue();
		} else {
			gs.info('[Notification Update] No document table returned.');
		}
	}

	new GlideNotificationBroadcaster().broadcast({
		title: current.title,
		message: current.message,
		table: targetTable, //current.table,
		document: documentGr.getUniqueValue() //current.document
	}, profile);

})(current, previous);

I can see it runs by checking the system log and the targetTable/documentGr records are what I expect.