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Monthly incident report in service now

deepdeepakg
Giga Contributor

Dear Experts,

 

I am new user to this community; I have a requirement where I have to create a report where I need to show Closed/ Resolved incidents monthly (say for past 6/ 12 months).

Please help me to with setup steps.

 

/ Deepak

12 REPLIES 12

Dr Atul G- LNG
Tera Patron

Hi @deepdeepakg 

 

Create a report on incident table of list type.

 

AGLearnNGrow_0-1714739807326.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 

Thanks for your response!

I think list type will not suffice my purpose, I need to show closed incidents month by month (closed by my group), this is how I am putting conditions

deepdeepakg_1-1714971740569.png

and this is how it shows results while I select "list" in data type

deepdeepakg_2-1714971826128.png

/ Deepak

Dr Atul G- LNG
Tera Patron

HI @deepdeepakg 

 

This video will help you

 

https://youtu.be/eNa6yXzcSJs

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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AndersBGS
Tera Patron

Hi @deepdeepakg ,

 

Where do you face issues? You can just create a time series report with below conditions:

 

AndersBGS_0-1714801351056.png

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/