Monthly incident report in service now
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05-03-2024 05:29 AM
Dear Experts,
I am new user to this community; I have a requirement where I have to create a report where I need to show Closed/ Resolved incidents monthly (say for past 6/ 12 months).
Please help me to with setup steps.
/ Deepak
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05-03-2024 05:36 AM
Hi @deepdeepakg
Create a report on incident table of list type.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-05-2024 10:04 PM
Thanks for your response!
I think list type will not suffice my purpose, I need to show closed incidents month by month (closed by my group), this is how I am putting conditions
and this is how it shows results while I select "list" in data type
/ Deepak
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05-03-2024 05:37 AM
HI @deepdeepakg
This video will help you
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-03-2024 10:42 PM
Hi @deepdeepakg ,
Where do you face issues? You can just create a time series report with below conditions:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/