More Information of change request details for the approver to approve change through MSC portal.

[Community Alums]

Hi Team,

In service portal under My Approvals for change tickets, can we make a change number hyperlink be visible in comments? for example, in servicenow application under change request notes tab we have pasted the link of this change request and requested for approval. The approver doesn't have ITIL license and has only business stakeholders license only. So when approver clicks on My approvals and selects change ticket in queue, he shold be able to see the hyperlink of change in additional comments and when he clicks on the hyperlink, he should be redirected to change request in a new tab where he should be able to view attachments as well to approve.  This is required for approvers to be able to check whole change request details with business stakeholder license. We have shortage of ITIL license with our customer. So, we want to check whether this is possible. Kindly suggest if it's possible and do let us know if there is any post related to this requirement.

Thanks,
Rajashekar.

[Dr Atul G- LNG]

Hi @Community Alums 

I go through the details and look like you are trying to break the rules here, to give access to user to see all the information where he/ she not permitted. I am not able get any idea to sort out this. Did you ask SN team ( to support your client), if they have solution. 

I think you can edit the widget and link.