Move Catalog task worknotes to RITM worknotes?

[Kris V]

I have found a bunch of articles for pushing catalog task work notes to the RITM work notes, but none are quite what I am looking for.

I need to push the task work notes to the RITM work notes but only for one catalog item, not all. I am not sure if I need a business rule for this, or if I can just use a run script in the workflow to push those notes?

I have tried both ways but have been unsuccessful so far.

Here is the business rule I attempted, if anyone could help out it would be much appreciated:

When to run: After Insert, Update

condition: current.work_notes.changes()

Table: sc_task

Script:

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);

if (item == '3c8f73a7db669f04dc05546adc96194b'){
item.work_notes = current.work_notes;
item.update();

}

})(current, previous);

[Pradeep Sharma]

Hi,

Updated code below.

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);

if (item.cat_item == '3c8f73a7db669f04dc05546adc96194b'){

item.work_notes = current.work_notes;
item.update();

}

})(current, previous);

I would recommend having filter conditions in the BR i.e Requested Item->Item | is | CATALOG ITEM NAME. This way the BR will only trigger for that respective item. 

-Pradeep Sharma

[Kris V]

Pradeep, 

Thanks for the reply. 

I changed the BR to the code above, and also set the condition as you suggested, but it is still not working. Since I changed the condition should I remove this part since the condition is already doing that for me? 

if (item.cat_item == '3c8f73a7db669f04dc05546adc96194b')

Here is what I have now:

[Kris V]

I tried removing the if statement and that didn't work, I also added the condition Work Notes Changes and still not pushing the task work notes to the RITM work notes. 

[Pradeep Sharma · Accepted solution]

Yes, if condition is not required and here is the updated code.

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);
item.work_notes = current.work_notes.getJournalEntry(1); //Get last journal entry
item.update();

})(current, previous);