Move Catalog task worknotes to RITM worknotes?

[Kris V]

I have found a bunch of articles for pushing catalog task work notes to the RITM work notes, but none are quite what I am looking for.

I need to push the task work notes to the RITM work notes but only for one catalog item, not all. I am not sure if I need a business rule for this, or if I can just use a run script in the workflow to push those notes?

I have tried both ways but have been unsuccessful so far.

Here is the business rule I attempted, if anyone could help out it would be much appreciated:

When to run: After Insert, Update

condition: current.work_notes.changes()

Table: sc_task

Script:

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);

if (item == '3c8f73a7db669f04dc05546adc96194b'){
item.work_notes = current.work_notes;
item.update();

}

})(current, previous);

[Kris V]

That worked! 

1 more question, is there a way to add "Task Work Notes:" + Whatever the comments in the work notes were, but leave out the date info? I know I can add "Task Work Notes: " +  current.work_notes.getJournalEntry(1); //Get last journal entry

This is what I am getting currently;

2018-10-11 15:42:25 - Kristopher VanWagner (Work notes)
TESTING WORK NOTES 3

I dont really need the: 2018-10-11 15:42:25 - Kristopher VanWagner (Work notes)

[Ahmmed Ali]

Hello,

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);

if (item == '3c8f73a7db669f04dc05546adc96194b'){
item.work_notes = current.getDisplayValue('work_notes');
item.update();

}

})(current, previous);

Thanks,

Ali

[Kris V]

Hello Ahmmed,

This solution did not work either unfortunately

[Ahmmed Ali]

Hello,

Make the BR as before update and try below script with logs.

(function executeRule(current, previous /*null when async*/) {

gs.log("inside","updateBR");

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);
gs.log("inside 2","updateBR");
if (item == '3c8f73a7db669f04dc05546adc96194b'){

gs.log("inside 3","updateBR");
item.work_notes = current.getDisplayValue('work_notes');
item.update();

}

})(current, previous);

also please let me know what values coming in logs.

Thanks,

Ali

[Pradeep Sharma]

Hi Ahmed,

FYI: This condition will never be satisfied 

if (item == '3c8f73a7db669f04dc05546adc96194b'){