Developer

CI Name's for linux/windows or computer are getting changed to uppercase

Hi All,We have done integration with Tanium via Service Graph connector. I see that in the staging table I'm getting CI name in lower case but in CI Table it is getting changed to Upper case. Is there anything run in the backend which normalizes the ...

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Agile Development Application menu is not visible

Hello, I'm facing the same issue. I installed the Agile Development 2.0 plugin in my Developer instance. The previous version of agile was already present. After installation, we couldn't see the Agile Development application menu. Instead it's showi...

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g_form.setDisplay() not working when replacing g_form.setVisible()

Hi Community,I am trying to replace g_form.setVisible() with g_form.setDisplay() in a Client Script.The existing code using setVisible() works as expected:g_form.setVisible('field_name', false);However, when I replace it with:g_form.setDisplay('fiel...

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Servers constantly changing state in CMDB from operational to non-operational and back.

We see behaviour in servers states in the CMDB where the state is constantly changing from operational to non-operational and back. We rely on this state for our automated patching so unexpected state changes is not what we want. Is anyone else in th...

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Project Workspace – no lookup icon (magnifying glass) on reference fields when creating financial re

Hi everyone, In Project Workspace, the reference fields on the creation forms for financial records don't show the magnifying glass, so I can't open the lookup list and browse all available records. Clicking the field only shows "Recent Selections"; ...

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How to see request body/ payload in logs for outbound rest api calls?

I can see the logs, but I can't seem to find the payload that was sent from ServiceNow to an external system in the logs. Where can I check the payload that was sent from ServiceNow to an external system?

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Resolved! GlideAggregate MAX Returning Multiple Values Instead of a Single Maximum Value

Hi AllI'm testing GlideAggregate with a MAX aggregate var ga = new GlideAggregate('incident'); ga.addAggregate('MAX', 'u_cost'); ga.query(); while (ga.next()) { gs.print('MAX=' + ga.getAggregate('MAX', 'u_cost')); } Expected result: MAX=300 Ac...

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Custom Export PDF from Workspace Form Including Related Lists - Best Practice?

Hi Community,I'm looking for the best practice to implement PDF export from a Workspace record form, including related list data, without attaching the generated PDF to the record.RequirementFrom a Workspace form, users should be able to:Export the c...

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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Getting error while log in PDI, Please guide me step by step.

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What is Sys attachments zip and how to complete its Triple DES migrations

Hello devs, We recently used the Security center and in the Security Customer actions, we have overdue actions and one of it is the Removal of Triple DES Usage. Upon checking on the status of migrations, all are complete and system configurations are...

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Trying to get a widget to act as a first-level validator for my MRVS

I want to detect duplicate or contradictory entries in my MRVS before releasing the data to a Flow, and to start I want to use client-side JavaScript, Array methods and so on, to catch the most obvious problems. So I want to add a custom variable to ...

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To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

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Service Status Subscription Widget: Recommended ACL/Role approach for external users

Hello,We are using the Australia release and are planning to make the Service Status Subscription Widget available to external/customer users through our portal.Based on my review of the widget, it appears to require access to the following tables:- ...

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Resolved! How long does it take ServiceNow to approve an app for the Store?

A client has an app published on the ServiceNow Store. It was developed for Yokohama. They tell me they are about to submit an Australian version update. From your experience, how long does it take ServiceNow to approve upgrades to apps once they ...

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