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Activity in Developer

Resolved! Add a button on Incident Related List in service operation workspace

Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...

  • Question

Auto close SCTASK after 7 days, if no response from customer

Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...

  • Question

How to delay a notification for 10 minutes before it triggers.

As per the requirement i have created one new notification and that notification should trigger everytime when a new incident is inserted/created but it should trigger after 10 minutes of incident creation.notification should triggers to assigned to ...

  • Question

Create request in cross scope

I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...

  • Question

SLAs: how to ensure that the elapsed time is up to date?

We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time.  This ...

  • Question

report

I want to generate a report listing all Standard Change Templates and their associated Standard Change Task Templates. Could you guide me on how to create this?

  • Question

service portal not working

Team, I am doing CSA training in lab instance. the screenshot below is not reachable for password change. Please assist.

  • Question

Resolved! How to configure an on submit script include to check if user is in a group

Hello, I currently have a requirement where if a catalog item is submitted, a script needs to run to test if a selected user is already in another group. If the user is not in the group, the submit should fail and an error message should appear. I tr...

  • Question
  • Scripting and Coding

Resolved! Using Repeater Component on Standard Record Page in Custom Workspace

Hello, I am trying to setup read-only display of Record Producer questions and answers from question_answer table on my record page in custom built workspace. I was able to create a API connection to fetch the records via REST. The Data Resource is p...

  • Question
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