MS teams integration with context to Major Incident Management

[Deepika54]

Hi team,

Using the collaborate option in Service Operation Workspace, we are looking to integrate MS teams in context to Major Incident Management. Can anyone help me how this can be accomplished.

[rose42snowd]

To integrate Microsoft Teams with Service Operations Workspace for Major Incident Management, you'll need to configure the connection between the two platforms. This generally involves setting up authentication, installing the necessary ServiceNow app in Microsoft Teams, and activating the Microsoft Teams Spoke within ServiceNow's IntegrationHub. You can then use ServiceNow's Flow Designer to create automation flows that trigger notifications or create a Teams chat when a new major incident is logged. This integration can also enable agents to interact with incidents directly from within Teams, streamlining communication and speeding up resolution.

[Ct111]

Hello ,

Please check the below link it will be good reference point.

LINK

I hope this gets you started.

[Dr Atul G- LNG]

Hi @Deepika54 

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/notify2/conce...