The reference field is not clickable.

Elvin_Salim · 4 weeks ago

Model is a reference field in the main table, and in the Model table there is another reference field to the Brand table which is not clickable. How can I make it clickable? Is it an ACL or something else?

Ankur Bawiskar · 4 weeks ago

@Elvin_Salim

that's OOTB behavior.

When you click "New" button from reference field then it doesn't show the Lookup icon.

This KB clearly says why it's not supported as it would lead to open a further popup within a popup, which can not be supported.

Reference Icon does not show in Reference View list

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Bhuvan · 4 weeks ago

@Elvin_Salim

Use this to see if any ACLs are blocking it,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

If these tables are in different scopes, make sure required cross-scope permissions are provided.

Thanks,

Bhuvan

Elvin_Salim · 4 weeks ago

Hi @Bhuvan ,

I can't find any ACL, UI Policy or any script that prevents what is described in the article.

BR,

Elvin

Shashank_Jain · 4 weeks ago

Hello @Elvin_Salim , You checking this with admin user or via impersonating another user?

Navigate to Brand Table > Open a new form > Verify is user able to select the value in reference field.

If not, then it must be a field level ACL creating the issue.

If yes, then we need to look into further.

Hope this helps!

If you find my solution correct, mark it as an accepted solution and close the thread.

Thank you!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

Elvin_Salim · 4 weeks ago

Hello @Shashank_Jain , Checking this as admin user. The problem is if I check it from the Model table then it is clickable.

BR,

Elvin