The reference field is not clickable.

[Elvin_Salim]

Model is a reference field in the main table, and in the Model table there is another reference field to the Brand table which is not clickable. How can I make it clickable? Is it an ACL or something else?

[Bhuvan]

@Elvin_Salim 

Use this to see if any ACLs are blocking it,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

If these tables are in different scopes, make sure required cross-scope permissions are provided.

Thanks,

Bhuvan

[Elvin_Salim]

Hi @Bhuvan ,

I can't find any ACL, UI Policy or any script that prevents what is described in the article.

BR,

Elvin

[Shashank_Jain]

Hello @Elvin_Salim , You checking this with admin user or via impersonating another user?

Navigate to Brand Table > Open a new form > Verify is user able to select the value in reference field.

If not, then it must be a field level ACL creating the issue.

If yes, then we need to look into further.

Hope this helps!

If you find my solution correct, mark it as an accepted solution and close the thread.

Thank you!

[Elvin_Salim]

Hello @Shashank_Jain , Checking this as admin user. The problem is if I check it from the Model table then it is clickable. 

BR,

Elvin