MS Teams ServiceNow Integration

Mukul_Kolhe88
Tera Contributor

‎02-15-2024 05:59 AM

Hi Team,

 

I have implemented MS Teams and ServiceNow Integration and I am receiving Non-Actionable Notification on Teams bot but not getting Actionable Notification. I wanted to receive Actionable notification so that user can Approve or Reject the RITM on teams side. Could anyone please help me to fix this issue. I have implemented integration as per ServiceNow documentation.  

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 08:24 AM

Hi @Mukul_Kolhe88 

 

MS Teams ServiceNow Integration

 

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/sn-teams/task/...

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Mukul_Kolhe88
Tera Contributor
In response to Dr Atul G- LNG

‎02-15-2024 10:58 AM

Hi @Dr Atul G- LNG , Thank you for your Response! I am looking for Out of the box Actionable Notification, so that approver can approve or Reject the RITM from teams itself. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mukul_Kolhe88

‎02-16-2024 03:37 AM

Hi @Mukul_Kolhe88 

 

My knowledge is limited on this and what i got i shared. Let's wait for experts 🙂

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mukul_Kolhe88
Tera Contributor
In response to Dr Atul G- LNG

‎02-16-2024 05:29 AM

Hi @Dr Atul G- LNG  Thank you so much for your help. The Servicenow Doc you shared provided me new information on topic.

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