MS Teams ServiceNow Integration

Mukul_Kolhe88 · ‎02-15-2024

Hi Team,

I have implemented MS Teams and ServiceNow Integration and I am receiving Non-Actionable Notification on Teams bot but not getting Actionable Notification. I wanted to receive Actionable notification so that user can Approve or Reject the RITM on teams side. Could anyone please help me to fix this issue. I have implemented integration as per ServiceNow documentation.

Dr Atul G- LNG · ‎02-17-2024

Thanks @Mukul_Kolhe88 for update. If you think my answer helps you please accept as solution 🙂

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Anand Kumar P · ‎02-15-2024

Hi @Mukul_Kolhe88 ,

Check if ITSM Virtual Agent Conversations plugin installed or not if installed check for business notifications are in place.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-virtual-agen...

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

Mukul_Kolhe88 · ‎02-15-2024

Hi Anand Kumar, ITSM Virtual agent Conversation plugin is already installed and also all the business rules are in place. I am getting one approval notification on Teams bot, but it is Non Actionable notification. Actually I am looking for Out of the box Actionable Notification, so that approver can approve or Reject the RITM from teams itself.