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MTTR calculation for incident open and closed tickets

Mani60
Tera Contributor

‎06-29-2023 12:09 AM

Hello All,

I am looking for calculating the MTTR value for Open and Closed incident. I did know how to calculate MTTR on incident table so could you please help me on this to get the proper solution .

 

Thanks,

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alona3
Tera Contributor
In response to Jeya2013

‎07-09-2025 02:51 AM

Hello,

 

I want to achieve this formula in PA but not sure how to apply it:

Total Sum of resolve time of P1 resolved incidents / Total Number of P1 resolved incidents

P1 incident 1 equals 32mins 
P1 incident 2 equals 34mins
Total 66 mins

66mins/2 equals 33mins MTTR

Can you help me?


Thanks,
Alona

 

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