Mulesoft ServiceNow connector

[dib]

I am facing a Strange issue. I am doing an app to app integration (Salesforce and ServiceNow) using mule.

I was given a username and password and a ServiceNow(SN) instance API. Initially I could not even connect to serviceNow instance .

Then the SN flocks gave me admin rights on the userid and I was able to login to SN instance. I was then able pull all the user defined tables from the instance.

I was also able to send records. I sent around 350 records to two user defined tables. Then the SN flocks said they will be revoking   admin right as they cannot provide me admin access. After they revoked the admin rights , I was still able to send records and could verify that the records exists in the serviceNow user defined table. Strange it does not make any sense. Anyways I asked SN flocks if they have made any changes from their end and their answer was a huge "NO".

Again Since we are moving to production they gave me a new username and password and again back to the same issue. This time after requesting they again gave me admin rights on the userid and Strange it is, I am able to access the instance and also the tables. Since they cannot give me admin rights , I asked them to revoke. But Now I am not able to access the serviceNow instance.

I have also raised a Mulesoft support ticket , they said as long as I have the API access, update , delete , insert and read permission I am good.

I could not raise a serviceNow ticket as I do not own the application. I am helpless as I am only hearing that its a mulesoft connector issue.

Can anyone help me what access/permission level I need , to access serviceNow instance from a mulesoft connector.

[renaud3]

Hello,

It seems the connector uses WebServices.

There's 2 types of webservices:

SOAP && REST:

-SOAP

Ask your servicenow team to give you "soap" rights.

The "soap" right include other rights:

soap_delete

soap_query

soap_update

soap_create

soap_ecc

soap_script

If it's too much rights for you (and it should), just ask for the create,query and update ones, it's a good start

-REST

If the connector use REST, it's more complicated as there is no segregated rights like in described is the "soap".

The "rest" right (role) allow too many actions and then it's dangerous. You'll have to ask your team to implement some technical safegards.

[shristy2]

Hi,'

Could you please say how did you do the integration?

Need on urgent basis.

[Brian Robert]

Were you able to resolve this issue? I'm having the same trouble... Able to connect with the admin role, but not with any combination of the web service roles mentioned above. I'm not sure exactly what roles are needed to connect via the MuleSoft connector.

[prachishah17]

Hi,

syncsnow is platform which integrate salesforce and servicenow without any connecter.                                                      

For more information   please go through blog   SYNCSNOW SALESFORCE —SERVICENOW INTEGRATION | LinkedIn

or please visit www.syncsnow.com                          

thanks                                                                      

prachi

thanks                                                                        

prachi