Multi-factor Authentication (MFA) With EMAIL

[Karine_M]

Hi,

I'm trying to configure MFA for some users.
I would like the users concerned to be able to receive their code by email. I activated the option in the properties and followed the different configuration points noted in the documentation but when connecting I always arrive on the page asking to download the app.

This page : 

I would like a page like this :

Do any of you know what configuration I may have forgotten?

Regards,

Karine

[Karine_M]

Hi @Randheer Singh ,

Yes, I check the Step Up MFA policy and the Email MFA factor policy.

Both policies are configured.

Regards,

Karine

[Matias7]

Hey @Karine_M , were you able to achieve this? I am trying something similar but always getting to the "download app" page... Let me know if you managed to do it and if yes, share what was missing please.

[Matias7 · Accepted solution]

@Karine_M After reading the documentation better, I came to know that for the FIRST time people are logging in the environment, it's mandatory for them to use the App, and after they logout and back in, they have the option to use email or sms, etc.

For your reference: MFA activation, supported methods, and workflow (servicenow.com)

[Randheer Singh]

Hi @Karine_M ,

Could you please share the instance version? Also, please share the screenshot for the policy conditions.

Thanks,

Randheer

[ECAdam]

Have you set this system property to true?
glide.authenticate.auth.policy.enabled