Hi,
I'm trying to configure MFA for some users.
I would like the users concerned to be able to receive their code by email. I activated the option in the properties and followed the different configuration points noted in the documentation but when connecting I always arrive on the page asking to download the app.
This page :
I would like a page like this :
Do any of you know what configuration I may have forgotten?
Regards,
Karine
@Karine_M After reading the documentation better, I came to know that for the FIRST time people are logging in the environment, it's mandatory for them to use the App, and after they logout and back in, they have the option to use email or sms, etc.
For your reference: MFA activation, supported methods, and workflow (servicenow.com)
Open Adaptive Authentication -> Properties and set Enable Authentication Policy == TRUE
Please mark my answer helpful and correct...
