Multi-row variable set being cleared when SCTASK closed

[Sam Ogden]

Hi All,

I've got a catalog item which contains a multi-row variable set.  The workflow starts which creates 2 tasks to start with.  On closure of these 2 tasks as third task is created.

The multi-row variable set is being displayed on the RITM and SCTASK variable editors but is read only.  This is displaying correctly after the request has been submitted.  After the first SCTASK is being closed, the variables in the multi-row variable set are being cleared?

Any ideas as not sure what is causing this?

Thanks

Sam

[Sam Ogden]

Hi Phonsie, I forgot to update this question. I ended up raising a HI ticket myself and turned out to be a known error which is fixed in New York patch 5. We’ve since moved to this patch and the issue is resolved. Also there is the following article which lists some over known issue and when fixes will be available which might be of help: https://community.servicenow.com/community?id=community_blog&sys_id=15d6c8811b328010a59033f2cd4bcbf9 I hope this helps Thanks Sam

[Community Alums · Accepted solution]

Hi Sam,

It's known issue: PRB1369331

PFB link, which has been shared by Servicenow for workaround and issue will get fixed in Newyork Patch 5,

https://hi.service-now.com/kb_view.do?sys_kb_id=83a192d5dbf5cc90d58ea345ca961903

Regards

Uday

[Phonsie Hevey1]

Thanks Uday,

However, the link above didn't work for me when I logged into HI. But https://hi.service-now.com/kb_view.do?sysparm_article=KB0787378 worked instead.

Kind regards,

Phonsie