Multi row variable set - disable edit / delete

Eli Guttman · ‎07-17-2019

Hi,

Is there a way to set a multi row variable set read only on the requested item form?

I'm not variable set fields itself but to the edit / delete / add / remove all buttons

This question is relevant not for service portal but to the platform UI

Manish Vinayak1 · ‎07-17-2019

Try to create the UI Policy on the Catalog Item record, not on the Variable Set record. If you try to create the UI Policy on Variable set, the catalog ui policy actions would show you the available variables; but if you create it on the Catalog Item record you should be able to see the variable set name in the option.

View solution in original post

SwarnadeepNandy · ‎06-16-2022

Hi Manish,

After looking at multiple solution throughout the community, I feel, this is the most easy and reliable solution present.

BTW, I tried ACL as well to restrict, but seems, the MRVS buttons, doesn't respect ACLs.

Thanks,

Swarnadeep Nandy

Praveen65 · ‎12-09-2019

Hi Manish,

I have similar requirement, I had followed the steps mentioned by you. But it is not working for me. Can you help me, if I have done something wrong:

Step 1:

on the RITM, I am still able to edit the info

Vinayak Nikam · ‎05-14-2020

Hi,

Able to make this Read Only on Requested Item. But How to make this Read Only on Order page(servicecatalog_cat_item_view)?

Thanks in Advance

asifnoor · ‎08-26-2020

Hi,

I have written an article on how you can disable the buttons in the MRVS. Kindly refer to this.

https://community.servicenow.com/community?id=community_article&sys_id=376e4dfadb7698d0fa192183ca961...

Mark the comment as helpful if it helps.