Multiple approval records for same user

[naziya]

Hi All,

I have a requirement from the user that for a particular service request they want the approvals to be based on the list of roles selected in the Service Requests.

For example, role 1 would be approved by approver 1, role 2 by Approver 2..and so on.

The approver can be mapped to multiple roles. I have created a custom table to map the roles and the approvers.

The issue I am facing is when the multiple roles are selected, for which same approver is mapped in table. Then when I generate the approvals through Approval-User activity in workflow, only one approval record is created for each user. I need multiple approval records to be generated for this same approver.

Is this achievable?

Thanks in advance.

[srinivasthelu]

You might want to look at this script include: WorkflowApprovalUtils

that is responsible for generating approval records.

Mark this answer as helpful/correct if it does so

Srinivas

[naziya]

Hi Srinivas,

Thanks for you reply..

I cannot find anything in this script include which would tell that the 'Approval-user' activity restricts the creation of more than one approval for the same user.

Can you suggest something which might help me inserting multiple approval records for same users?

Thanks,

Naziya

[rehani]

Hi,

You should use the Approval Co-ordinator for this where you need each group to approve.   This means that is a user is part of 2 groups they will need to approve twice (or someone else in the group can approve).

I would normally use the 'Approval-Group' activity for this so that you only need to change the group membership of the approval if you have a change in the organisation where someone leaves or starts a new role.