Multiple Choice not allowing multiple choice?

[Daniel O_Connor]

Hi all,

This could be a brainlock on my part, but I'm struggling to figure this out. I've set a form variable type to "Multiple choice" but the form is not allowing the user to select multiple options. The radio button is only selecting one. 

In the below, there are scenarios where two of three, or all three could be selected. 

This is what is presented to the user on the form currently

Does a multiple choice not allow multiple choices? I know the true definition of the wording is that its presenting multiple options to select one, but how are people managing where a user should be able to select actual multiple options?

Also wondering how I go mapping this out to the field on the record for the agent 

[Konstantin7]

Multiple choice is the radio buttons and user would only choose one. What you are looking for is List.

See ServiceNow documentation for more details: https://docs.servicenow.com/product/service_catalog_management/reference/r_VariableTypes.html#r_Vari...

 Link to List collector documentation: https://docs.servicenow.com/product/service_catalog_management/reference/r_VariableTypes.html#r_Vari...

[Daniel O_Connor]

Thanks. Yeah I'm aware of list I just don't think it's a fitting design for this type of form. List collector also doesn't work on mobile or on Service Portal as far as I recall 

[Konstantin7]

I haven't tried Moble, but have used List Collector in the Service Portal. 

Coming back about the word choice for 'Multiple Choice'. Think back to testing at school and voting, you were given a "Multiple Choice" bubble sheet to select an option for each question. I understand that it may be a bad choice of word(s), but you would need to bring this up to school level first, and have them change how they reference questions that have multiple choice/option. (just my 2 cents).

[Daniel O_Connor · Accepted solution]

Just to note I sorted this out by realising if you order multiple checkboxes after each other, they nest in a group and become effectively a multi choice box which I was after.