@Koyel Guha
Thanks for sharing the screenshots.
Flow is customized and without checking your environment & flow execution logs, it might be difficult to analyse the cause. I would recommend to create a support case with ServiceNow to troubleshoot the issue.
Few things to optimize & check,
1. Check if work notes is added by system and if yes, ignore it. This would avoid flow being triggered for every change to work notes and only capture required information
2. Check your trigger condition and see if it is configured correctly. OR AND conditions must be properly grouped and is one of the common mistakes made in Flow
3. Enable Flow debug and test end to end steps for a sample incident to understand why cyclic updates are happening and if it is happening for a specific incident or all incidents
4. Check latest comments retrieved from JIRA and see IF condition 'WorkNote does not contain Comment' condition is working as expected or being ignored and going on loop
5. As mentioned in the KA, configuration has to be on both JIRA and ServiceNow end. Check and confirm steps followed on JIRA side is correct and not going on cycling loop
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
