Developer

Reference fields on cat items in the service portal / employee center

Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...

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Developers Instance issues

I noticed when I logged into my Developers portal that my instance is showing the following messages:The instance is offline. Please check again in a few minutes. Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is...

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sn_generative_ai.nsa_admin role

sn_generative_ai.nsa_admin role comes with which plugin in servicenow

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Resolved! Missing HR Case Creation fields in HR Workspace

We have missing fields in the HR agent workspace when attempting to create a case manually. In DEV it works fine and the 'Opened for' is showing as configured in the case creation config. However in Test it is not showing anything except COE, HR Serv...

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Set Knowledge Base to Public

I have a knowledge base and it needs to be set to public access, where the public should be restricted to comment and rate the content . Also a banner need to be populated at the footer of the article as the content is only for the information purpos...

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Update set issue

In the Dev instance, the update set was completed, and I accidentally clicked backout. The backout process encountered a problem that was not resolved. After that, I made update set in progress capturing some new changes. However, the original backe...

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The Developer Passport Australia Release Preview is here - do we have something similar for the busi

Hi guys, I saw something like: The Developer Passport Australia Release Preview is available for all developers. Do we have such sessions also for the business users? So that we could see what potentially could new upgrade bring to them?

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Has anyone had any success using a SEO script on an sp_page?

Hello all! I'm curious to know whether anyone here has successfully managed to use an SEO script on an sp_page to add custom tags to a portal page, and if so, you'd be willing to share your experience? Background / Use Case:The organisation I'm worki...

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how to show my workspace under global search

Hihow to show my workspace under global search dropdown

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Virtual Agent flow is not working in Prod after being moved from dev instance using update set.

Hello everyone,The Virtual Agent flow is not working in the production instance after being moved from the developer instance using an update set. Could you please review the image below to help address this issue? In the dev instance, the question "...

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Resolved! Download attachments of selected records of a table as a zip with record number appended

Hi,I have a requirement to append file number to the file name in the zip.below is code. Any leads are appreciated.UI Action:function downloadZip() { var selectedAttachments = g_list.getChecked(); // If used in list if (!selectedAttachments ...

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Resolved! How @User mention works in servicenow

Hello everyone,Currently users receive a notification every time a comment is left on an incident or ritm (this one is a cash register), the fact is that when mentioning a user with @Community Alums they receive the notification of the mention and th...

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Reopening the INC by the user logs incorrect and double comments and sent out incorrect notification

When the affected user reopens the INC by themselves, two "additional comments" of type "Reopened by caller with comment" one with the correct reason and one more empty comment is logged into the ticket and the notification for "Your IT Support Ticke...

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Query on LDAP Integration

The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...

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URL is getting Updated after clicking in notification

i have created a notification & there i have added a hyperlink Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...

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