Multiple email accounts for inbound email

[prasad48]

Is servicenow providing option to add multiple email accounts to for inbound email.

My requirement is   I have two email address as below

xyz@domail.com , abx@domain.com   . I need to create incident using inbound action when anyone sends email to two email address.

[SamuelTse]

Hi Prasad,

If I am not mistaken your request. All you have to do is to set up a rule in your mail server, like Microsoft Exchange, to redirect (not forward, you don't want "FW:" in front of your email subject line) your email to your instance's email address, like instanceName@service-now.com and create an Inbound Action, you can use "email.direct" in your inbound action to identify which email address the email is coming from. You can then do whatever you need based your your business logic.

I hope it helps

Sam

[benwalker]

You are right Samuel. I have multiple email addresses creating incidents that all go through the same inbound action.

[Benjamin Charle]

Can't you just set up multiple IMAP or POP3 accounts in the system Mailbox>> Administration>> Email Account area. And create new inbound actions  from there?