Multiple Outbound Email Accounts

[aalarco4]

Has anyone set up their instance using multiple outbound email accounts?

We have different departments on campus using our instance and we would like to have separate email accounts as points of contact for each department. We currently have Inbound Email Actions to handle inbound emails and create the appropriate record depending on the recipient of the email, but the issue is that all sent emails are from our Help Desk email account. We would like to keep contacts consistent and avoid any confusion for our end users. I found this KB article: http://wiki.servicenow.com/index.php?title=Email_Accounts but it was not apparent if I could create multiple outbound email accounts using this plugin or if it was promoted to GA in Aspen.

[cwilker10]

The only way that I've seen multiple Outbound email accounts is to do the magic on your email servers. All emails coming from Service-Now will be xxx@service-now.com. You can set up an account on your mail servers and have Service-Now access that via POP, but that would still be a single email address, but you might be able to work some magic on your internal email servers.

[aalarco4]

We currently use POP and SMTP to receive and send emails using our own email domain. But I understand what you're saying Chris. Thanks for your response.

[Mlombardo]

Found an easy solution. There's a from field on the notification table (you may have to add it).

Depending on the format, it will be sent in different ways. Here are some examples.

1. "Fred Luddy" - Will send with the display name of Fred Luddy and the from address will be the default, instance address you have. (You will need to remove all the "")




2. "Fred.Luddy@domain.com" - Will send with the default display name thats specified in your instance but have a from address of "Fred.Luddy@domain.com" (different then your instances email address) (You will need to remove all the "")




3. Acorio ServiceNow Support <"testbox@acorio.com"> - Will have 'Acorio ServiceNow Support' as the display name and "testbox@acorio.com" will be the from address. (You will need to remove all the "")


Depending on your spam filter software you may have issues. The best resolution I had was to add an alias to the mailbox on the 'main account' we used on our instance.


Michael Lombardo
Acorio.com

[aalarco4]

Michael,

This is not working for my instance. When I enter a valid email address to either the From or Reply To fields, an email is not even generated by my instance. When both of these fields are blank, an email generates without issue. Have you had this issue at all?