Multiple Outbound Email Accounts

[aalarco4]

Has anyone set up their instance using multiple outbound email accounts?

We have different departments on campus using our instance and we would like to have separate email accounts as points of contact for each department. We currently have Inbound Email Actions to handle inbound emails and create the appropriate record depending on the recipient of the email, but the issue is that all sent emails are from our Help Desk email account. We would like to keep contacts consistent and avoid any confusion for our end users. I found this KB article: http://wiki.servicenow.com/index.php?title=Email_Accounts but it was not apparent if I could create multiple outbound email accounts using this plugin or if it was promoted to GA in Aspen.

[Mlombardo]

The only issues I've seen were SPAM filter or Exchange related issues. For instance, for one client, we had to make an alias on the exchange account ServiceNow was using because it needed the permissions to send out from that alias. Does it generate the email log at all?

I have seen errors like this: "550 5.7.1 Client does not have permissions to send as this sender" and resolved it by adding the alias email to the 'from' field

Mike

[aalarco4]

The email log shows no emails generating at all when the From or Reply to fields are filled out. If both fields are blank, an email will generate and show in the email log.