My Dashboard isn't showing the data I want

cwolfe01 · ‎12-11-2023

I'm having some trouble with one of my reports. The report is looking at the incident table for incidents where the state is one of "On Hold", "Resolved", "Closed", or "Canceled", but I'm not seeing "Resolved" in the chart. How can I fix this?

Dr Atul G- LNG · ‎12-11-2023

Hi @cwolfe01

Seems it is data issue? As suggested please check the data in list view , is any record in resolved state or not?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Community Alums · ‎12-11-2023

Hi @cwolfe01 ,

Did you check on your incidents list, if any incidents are present in the "Resolved" State or not?

abirakundu23 · ‎12-11-2023

Hi @cwolfe01 ,

Please check incident table, if there any "Resolved" incident present or not. If "Resolved" incident present, it should be visible in Report as well like others state.

Please mark helpful & accept answer if it's worthy for you.

cwolfe01 · ‎12-11-2023

Does the state automatically transition from "Resolved" to "Closed" after a determinate amount of time?

Dr Atul G- LNG · ‎12-11-2023

Yes , OOTB it is 7 days, please check the incident property to verify the time lines of auto closure.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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