My developer instance suddenly went offline

[aggarwaldhr]

Its showing 502 bad Gateway

Any guidance or help would be appreciated.

[Mohammed8]

Hi @aggarwaldhr 

You can refer to these community posts by @Sohail Khilji and @Simon Hendery and @GlideFather :

https://www.servicenow.com/community/developer-articles/solved-gt-servicenow-pdi-issue/ta-p/2844660

https://www.servicenow.com/community/sysadmin-forum/pdi-offline-502-bad-gateway/td-p/3444310

https://www.servicenow.com/community/developer-forum/gf-5-pdi-in-offline-state-resolving-error-502-b...

Thanks and Regards,

Mohammed Zakir

[Dr Atul G- LNG]

Hi @aggarwaldhr 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG]

Hi @aggarwaldhr 

In recent days, it has been observed that many users are reporting a 502 error, but it appears to be intermittent. There are two things you can try:

1. Keep refreshing your PDI on the developer site — there’s a high chance it will come back online and you’ll be able to access it.

2. Try using a different browser.

However, in both cases, there is currently no official PDI support available, so waiting and trying again later is the only option.