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my instance (dev355767)

NoshiN
Tera Contributor

3 weeks ago

I have Australian version. I am trying to activate plugins with demo data. Each time, i am receiving an email stating the plugin was not activated please report the issue in the instance help section of service Now developer community. can some assist me how to activate my plugins. Thank you

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Bhargavi Patel
Kilo Guru

3 weeks ago

Hi @NoshiN 

This issue is usually related to the PDI rather than anything you're doing incorrectly. 

Please check few things before moving forward: 

  • Ensure you are logged in with the admin role.
  • Try activating the plugin without Demo Data to see if the activation succeeds.
  • Verify that your instance is healthy and not suspended.
  • Check System Logs for any plugin activation errors

    Please let me know of this works for you

 

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