Hi Everyone,
We are currently in the process of importing Knowledge Articles from a vendor-managed ServiceNow instance into our internal instance. During this migration activity, we have encountered an issue related to duplicate article numbers.
Specifically, some of the articles being imported from the source (vendor) instance have article numbers that already exist in our target instance, but these correspond to entirely different content. As a result, we are facing conflicts during the import process.
Challenges Observed:
- Knowledge article numbers (number field) are not unique across instances.
- Import attempts result in duplication conflicts.
We want to retain both:
- Existing articles in our instance
- Incoming articles from the vendor instance
What is the recommended strategy to handle duplicate Knowledge Article numbers during cross-instance migration?
Thanks in advance for your support.
Regards,
Gopikrishnan
