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My old PDI Got reclaimed for which MFA was configured. Unable to login to the new PDI due to MFA

Varshitha
Tera Contributor

yesterday

My old PDI Got reclaimed for which MFA was configured. So requested for a new PDI and now Unable to login to the new PDI due to MFI linked to the previous one. Is there any way i can disable the MFA or link it to the newly created PDI. Please let me know. I tried everything but i don't see a way for resetting the MFA

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2 REPLIES 2

AshishKM
Kilo Patron
Kilo Patron

yesterday

Hi @Varshitha ,

Please refer this thread for similar case, 

 

https://www.servicenow.com/community/developer-forum/how-to-reset-mfa/m-p/1669752

 

https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

 

Please share if works for you, 

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
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jonsan09
Giga Sage
Giga Sage

yesterday

Try resetting your admin credentials, that did the trick for me once. 2025-12-10 22_09_29-NVIDIA GeForce Overlay.png

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