My PDI dev183008 is offline

[abrouf]

Trying to wake up by clicking "Refresh" but it goes back to offline state, tried many time, no luck, any tips is greatly appreciated. Banner is saying like this-Instance Offline: Recovery may take long. You can wait, or release it now to request a new one. I have many important development works and records are there to backup.

-abrouf

[Aditya_hublikar]

Hello @abrouf ,

Don’t worry, buddy. This has been happening with multiple users these days. My instance also went offline after some time, but it came back online on its own.

You just need to wait for some time and then try logging in again. In rare cases, the instance may not come back online. If it still doesn’t come back after waiting for a while, you can release the instance and request a new one. Always remember if you are working on business requirement in pdi then always take its backup even work is done or in progress  , so if unfortunately pdi get offline it will not affect your work .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Harish Bainsla]

Hi @abrouf 

There is No support for PDI . Try to request new instance and always try to take backup of your development what ever you think important for you .

If my answer helps you mark helpful and accept solution

[Dr Atul - LNG]

Hi @abrouf 

I’ve been using my PDI without any issues since this morning, but I’ve noticed several posts in the ServiceNow Community today reporting PDI failures or unavailability. Based on the responses and recent experience, this appears to be a known issue affecting multiple users.

A few points to consider:

There is currently no dedicated support available for PDI, so there isn’t much we can do from our side while the issue is ongoing.

If you can wait, I would recommend waiting a little longer. Some users have reported their PDI coming back online after a few hours, although there is no guaranteed timeframe. Based on recent reports, it may take anywhere from a few hours to 1–2 days.

You can release the current PDI and request a new one, but be aware that you will lose any data or configuration stored in the existing instance.

There have been around 3–4 community posts today about PDI failures or unavailability, so you’re not the only one experiencing this.

The issue might be related to ServiceNow's ongoing transition to a new release and the rebuilding/provisioning of PDIs, which could be contributing to instances being temporarily unavailable.

For now, patience is probably the best approach. If you have important data in the current PDI, I would avoid releasing it and give it some more time. If there is no important data and you need a working environment urgently, requesting a new PDI could be an option.

Backup and restore you PDI data 

https://www.servicenow.com/community/developer-blog/how-to-backup-your-personal-developer-instance-p...

i/ba-p/3572030 

[kh_safal]

Hi @abrouf and everyone here,

There was a PDI outage late last week stemming from an infrastructure issue that was patched over the weekend. The fix was rolled out in batches to affected PDIs, with most now back online and some still offline while the patch rollout continues. Please try logging back into your PDI in a few days.