My Work Default Filter

[Steven Parker]

So I went to "Application Menus -> Service Desk -> My Work" and have edited the default filter in "Link Type" to add an additional filter to the "My Work" section:

But when I go to "My Work", the default filter doesn't include the "State is not Resolved" that I added:

What do I have to do in order to get the Default Filter to actually change?   If I configure the List Control, I also don't have the "Edit default filter" option even though it does show in the Form Layout:

We are using List v3, but I just don't get why changing the default filter isn't working for me.

[Ankur Bawiskar]

Hi Steven,

As per your comments I updated the filter condition and it is working for me.

Screenshots below. Can you try doing a refresh instance?

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Steven Parker]

Probably a dumb question, but how do you refresh your instance?

[Ankur Bawiskar]

Hi Steven,

It's just use browser option or logout and login back to the instance.

Regards

Ankur

[veena_kvkk88 · Accepted solution]

Hi Steven,

I did the same and it worked for me as well once I refreshed the browser. Try it and if it still doesn't work, may be clearing the cache will.

To clear cache: type cache.do in the navigation filter and press enter OR https://instance-name.service-now.com/cache.do in the URL