My Work Option is not visible in the Agent Mobile App

[ramesh_r]

Hi All,

The below option is visible in the DEV instance but its not showing in the Production. Please help me where i have to see this configuration.

Thanks

Ramesh R

[SoniaShridhar13]

@ramesh_r Hi! 

Make sure your Workspace has Available as one of the states assigned.

Navigate to >Advanced work Assignment>Settings> Presence States> click on "Available"

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[ramesh_r]

Sorry i didn't understand your answer, what should i do here to get the "My Work" Option

[ramesh_r]

Sorry i didn't understand what should i do to get the "My Work" option.

[Pavankumar_1 · Accepted solution]

Hi @ramesh_r ,

1. open your application in studio and go to Mobile studio>Application Menu> Mobile Agent.

2. under related list filter the My Work navigation tab and go to my work and make it active.