- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi,
in CSM Module, what is the name of property that closes 'Cases' automatically when they are in 'Resolve' State after number of days
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
It is not System property, it is a Flow 'Auto close Resolved cases' which you need to Activate. You just need to modify the days until auto close and activate it.
Here in following KB Article, you will get step by step instructions.
Cases Not Automatically Moving to Closed State from Resolved State. - Support and Troubleshooting
Note: it can be done using Background script or scheduled job . Refer below given community post:
Solved: Trying to auto-close cases in the Customer Service... - ServiceNow Community
Closing the Cases after 10 days of being resolved - ServiceNow Community
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
It is not System property, it is a Flow 'Auto close Resolved cases' which you need to Activate. You just need to modify the days until auto close and activate it.
Here in following KB Article, you will get step by step instructions.
Cases Not Automatically Moving to Closed State from Resolved State. - Support and Troubleshooting
Note: it can be done using Background script or scheduled job . Refer below given community post:
Solved: Trying to auto-close cases in the Customer Service... - ServiceNow Community
Closing the Cases after 10 days of being resolved - ServiceNow Community
