Need a workaround! Risk Assessment Questions are missing. Answers Display without related question.

TrenaFritsche
Tera Expert

We are in the process of upgrading from Fuji to Istanbul and the risk assessment questions are not displaying.   For some reason, this upgrade doesn't like labels! (We have issues with Variable Labels too!--had to create macro's in some standard variable sets to show labels!)   This issue seems to be more difficult to put a workaround in or add the needed code to enable the questions to appear.   I have been digging in the code and I am comparing the UI Page "survey_take" in Istanbul with the same UI Page in Fuji and I've discovered a line in Fuji that I think is related to this.   This line in Fuji was <g:requires name="scripts/question_event_initialize.js" includes="false" inline="${jvar_inline}"/> This line doesn't appear in the upgraded version.   I tried adding this in looking like it does and I tried added a _v2 after initialize and before the .js.   Neither worked...Was hoping it would be simple! Nope.

find_real_file.png

Does anyone know where the code is that displays the questions?   If I can find that maybe there is a way to put labels in just above the answers?   SN, identified this as a Problem with the hopes of it being in Istanbul Patch 5, but I was told initially it would be in Patch 4, but it isn't.   It has also been mentioned that it may not make it until Jakarta!   Not good, as our go live is in a few weeks and if the questions do not display for customers who have to complete a risk assessment to submit a change request, we may not be able to go live and we are under a strict requirement to get this upgrade done before we go to Knowledge17.

This is the Risk Assessment in Fuji and the Risk Assessment in Istanbul. Notice the questions are missing.   I would like to find out where I can modify the page to put in a work around or something that will display the questions.   I could possibly change the answers to include the question but I still need a way to separate them so people know what choices belong to which section.

find_real_file.pngfind_real_file.png

Any help would be much appreciated.

Thanks,

Trena

1 ACCEPTED SOLUTION

Keith Mills
Giga Guru

Ran into this specific issue a couple weeks ago, if you take a look at your Upgrade History, you will find the "Fill Out Risk Assessment" UI Action was not upgraded during the Istanbul upgrade, the code in that UI action changed from FUJI, and this is what causes the problem.   We reverted to the Istanbul version, then added out unique conditions back to the new UI Action.   It brings back the questions.


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3 REPLIES 3

brandymotley
Kilo Contributor

I had/have the same issue. I was able to get the questions to appear by making each question mandatory. After doing that, they appeared but now when the submit button is clicked a message appears saying that the mandatory questions have not been answered, even though they have, and it will not allow the form to be submitted.


I ended up re-doing the Assessment questions for our Change Module and added them directly in a separate section on the change form.


Keith Mills
Giga Guru

Ran into this specific issue a couple weeks ago, if you take a look at your Upgrade History, you will find the "Fill Out Risk Assessment" UI Action was not upgraded during the Istanbul upgrade, the code in that UI action changed from FUJI, and this is what causes the problem.   We reverted to the Istanbul version, then added out unique conditions back to the new UI Action.   It brings back the questions.