Need assistance on Business rule on incident

[Pawan Kumar Rai]

Can anyone please help me to write BR script:

INC form is having field "caused_by".

When this field is having any change CHG in it, then that CHG should go in review state.

please find the case below

• When an Incident is reported because of the Change, then the associated Change Request is opened and sent back to the review stage.
• When a Change causes an Incident, it should go through PIR (Post Implementation Review) process again so that the incident does not happen again.
• The close code should be changed to “Unsuccessful”.
• Part of this will require the Model State Transitions to be updated to allow the changes to move from Close to Review.

[Mark Manders]

I think you just answered your own question? If you change the Model State Transition, it should enable you to move the state of the change.

Depending on how your current PIR is configured (flow/workflow/something else), start that again when the state changes from closed to review (or if it is triggered on state changes to 'review', you are already covered).

And the update from the incident can be easily achieved with a business rule or a flow (you could have the flow do everything for you -> state change, move into PIR).