Need Assistance with Upgrading Developer Instance - "Refreshing Instance" trouble

[Natalia_3era]

Hi,

I'm currently working with a developer instance and I'm looking to upgrade it to Utah. However, the upgrade option is unavailable. Instead, I see a message saying "Refreshing Instance" for an extended period of time. Could you please provide me with alternative options to successfully complete the upgrade process?

These are some screenshots: 

[AndersBGS · Accepted solution]

Hi @Natalia_3era ,

There is no alternative solution. As you might know, there is no support available from ServiceNow in relation to ServiceNow, hence you're limited to below two options:

1. Wait, it should come online after some time. When it's online you can upgrade. 
2. Release your instance and request a fresh installation of the product you would like. Note that everything that is not backed up will be lost, and there is no possibility for restoring.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Community Alums]

Hi @Natalia_3era ,

You will have to wait until completes, no other option.