Hi All,
Got the following brain teaser for you. When working with duration (glide_duration) fields:
1) ServiceNow considers "0" as empty.
2) Since "0" is considered as empty - not possible to have the field empty.
Any suggestions on how to achieve the requirement - e.g. 0 should be treated as actual value and <empty> should be possible.
I do understand that creating new field types is not advisable but whether this is the approach suggested or something else comes to mind - I'd be more than happy to investigate any possibility in achieving this rather logical business requirement.
Many thanks,
