Need experts help on below interview questions

[piyushkumar]

Hello Everyone,

Please help me to find best answers for below question which are asked me in interview.

1- I want to visible all incidents and incident form only to those users who has ITIL role.

2- while importing data via import set, where I should I write the JavaScript code to hard code a text in short description of all tickets which we are importing.

3- Example of ACL.

4- Difference between incident.number and incident.*.

5- Difference between restricting user via ACLs or restricting via Roles

BR// Piyush Kumar

[Dave Smith1]

Piyush Kumar wrote:


Please help me to find best answers for below question which are asked me in interview.

What were your answers?

You should know that many of these answers could be found with a bit of research on our documentation site: https://docs.servicenow.com/

Alternatively, our Sysadmin course covers all of these topics: https://www.servicenow.com/services/training-and-certification/system-administration.html

[saprem_d]

Hi,

1- I want to visible all incidents and incident form only to those users who has ITIL role.

Ans: ACL

2- while importing data via import set, where I should I write the JavaScript code to hard code a text in short description of all tickets which we are importing.

Ans: using source script in Field Maps

3- Example of ACL.

Ans: record/incident.read

4- Difference between incident.number and incident.*.

Ans: ACL opeartion on number field of incident table and acl operation on all fields of incident table

5- Difference between restricting user via ACLs or restricting via Roles

Ans: Their is no difference as such. Role utilize ACL's to perform validation. Roles can not be created without utilizing ACL's

~Saprem

Please mark as helpful/correct if this helped you !!

[poyntzj]

These are not expert questions, very basic infact.

If you need to ask these questions then I suggest you either look at the documentation or take a course.

For interns and anyone who has shown an interest in ServiceNow I suggest they get a developer edition, go through the training there and then ask someone to set them some tasks - often you can revert to existing code in the instances for examples.

Cheers