Need for Customer Audit role

[Rob Jennings]

I have a requirement for a Customer Audit Role, where a user has the same access as Customer Admin, but read only access. Wondering what others have done as imagine this would get asked for with anyone that deals with Physical Access auditing and the like. Not sure if there is an existing role that can be copied and adjusted or if ACL work needs to be done.

[Robbie · Accepted solution]

Hi @Rob Jennings,

This is absolutely possible by leveraging the 'Read Only' role. (Role name: snc_read_only) in combination with other roles which provide access to data/modules such as itil or as you set out, the Admin or Customer Admin role.  

The snc_read_only role restricts a user or a group of users to read-only access on the tables to which the user already has access.

For more info, check the following SN Docs link: https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/user-administr...

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Thanks, Robbie