Scenario of the New User Setup Flow Design:
When someone request a new user setup, it creates a request creates a request item and then creates three different catalog task to go to different department within our team.
What I would like flow designer to do:
I want to be able to have one of the catalog task to be assigned to specific person within the application teams. This is my current flow designer that is not working:
The catalog task for app teams should update to the assigned person BASED ON the trigger record requested for --> department
Ex:
If someone from HR or the business unit request a new user setup. It creates three catalog tasks and one of the catalog tasks goes to the application team. What it should do is, once this catalog task for apps team is created, it should be assigned to Jonesy Jones based on flow designer.
No. You can always uncheck the Wait flag in the Create Catalog Task.
But if the Parallel job is running for you, it is fine. The only change i would make is adding If condition before Create Catalog Task
So it would be
If Condition -> Create Catalog Task [Assign to user in the task itself] -> If Condition ->Create Catalog Task [Assign to user in task itself]
You shouldn't need Update Catalog Task
So my flow did not work.
And I tried to just limit to just one IF statement to understand what is going on:
My condition was based on the trigger record of the person who opened the ticket, the department = Utilities Customer Services should go to Jonesy Jones.
But it ran as false. My condition keeps running as false.
do you have any idea why it keeps running false?
Do you need to compare the display value of the department?
Looks like it is comparing the sysid right now. So you may need to dot walk in the condition to Name of the department
