Need help in Business Rule

[nameisnani]

Hi Team , 

can any one please help me on this request?

 Incidents which are assigned to CFS-CFSEdge-SUP limit view to the Opened By and the Caller and CFS-CFSEdge-SUP grp members

I have configured :- Before - query 

condition - !gs.getUser().isMemberOf('CFS-CFSEdge-SUP')

(function executeRule(current, previous /*null when async*/ ) {
    if (!gs.getUser().isMemberOf('CFS-CFSEdge-SUP')) {
        // Check if the incident assignment group is not CFS-CFSEdge-SUP
        var grpCondition = current.addNullQuery('assignment_group').addOrCondition('assignment_group', '!=', '6b9033d187c72550141931140cbb35e1');
        
        // Check if the business service is not CFS Edge Production
		// SNC Debug - start
        //current.addQuery('business_service', '!=', 'CFS Edge Production');
		current.addNullQuery('business_service').addOrCondition('business_service', '!=', 'CFS Edge Production');
		// SNC Debug - end
    }
	//gs.addInfoMessage(current.getEncodedQuery());
})(current, previous);

If any end user - raising incident from the portal , 

coming below error , 

 can anyone please modify my script . so that end user can see their incident , 

[Ankur Bawiskar]

@nameisnani 

OOB incident query BR shows incidents if you are caller or present in watch list of opened by user

Simply add the extra check in table level READ ACL and the OOB query BR

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar 

could you please provide me the BR script ? please

[Ankur Bawiskar]

@nameisnani 

so if incident is assigned to CFS-CFSEdge-SUP then it has to be shown to Opened By, Caller and group members?

What if incident is not assigned to that group?

can you explain your business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

What if incident is not assigned to that group?

can you explain your business requirement here?

• yes if incident assigned to anyothet grp it should visible for everyone 
• so if incident is assigned to CFS-CFSEdge-SUP then it has to be shown to Opened By, Caller and group members? Yes this is my requirement - could you please update my script
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