need help in script v2

[nameisnani]

Hi Team , 

can anyone please help me with this issue 

In RITM form i have configured custom fields 

I have wirtten business rule and cilent script for this 

cilent script 

function onLoad() {
    //Type appropriate comment here, and begin script below

    var b = g_scratchpad.ritmvisble; //Value from BR -Checking if user is part of tech hub or Operations team- if logged user is member of either AVN-TechHub-SUP / CFS_ITOperations_OPS_APR or not.


    if (b) {


        // 		g_form.setDisplay('u_escalation', true);
        // 		g_form.setDisplay('u_escalation_comments', true);


        g_form.setReadOnly('u_escalation', false);
        g_form.setReadOnly('u_escalation_comments', false);
        g_form.setReadOnly('u_esc_by_ritm', false);
        g_form.setReadOnly('u_esc_date_time_ritm', false);
    } else {


        g_form.setReadOnly('u_escalation', false);
        g_form.setReadOnly('u_escalation_comments', false);
        g_form.setReadOnly('u_esc_by_ritm', false);
        g_form.setReadOnly('u_esc_date_time_ritm', false);
    }
}

That escalted field should only enable only for Tech hub team .

'while doing testing 'Gunjan ' is the tech hub team , i have impersonated with his profile 

I am getting this error 

And form saving fields should be gerdout

Can anyone please help me with this?

Please provide me the updated script.

[Ankur Bawiskar]

@nameisnani 

seems you are having some filter on that Escalated by reference field

are you giving the correct sysId?

what happens when you select some other value in reference field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@nameisnani 

Did you get a chance to check my above response?

[Ankur Bawiskar]

@nameisnani 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Juhi Poddar]

Hello @nameisnani 

You can create UI policy for this:

Table: sc_req_item

Condition: Assignment group: "Tech hub team"

Reverse if false: checked

Onload: checked

Save the form and then in UI action add the desired fields and set visible as true

Screenshot for reference:

This method will not require any scripting and configuration setup will help to meet the requirement.

Note: Though we know UI policy will override client script, it is recommended to deactivate the client script and BR when not in use.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar