Need help in the flow

[Aparna Gurav]

Hello Team,

I have created a flow to remove access requests for leavers. However, the current behavior creates multiple catalog tasks for the same catalog item. Ideally, I want only one task per catalog item to remove access. For example, if a user has 5 ServiceNow access requests and leaves the company, there should be just one task generated to remove all ServiceNow access.

Output:

[Aparna Gurav]

@Ankur Bawiskar :However, I want the catalog task to be assigned based on the support group of each item. How can we handle this scenario?

[Ankur Bawiskar]

@Aparna Gurav 

in this case since each item will have different support group then how it will be handled when 1 catalog task is created?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SANDEEP28]

@Aparna Gurav What are you doing at step no 12 for each requested item record?

[Aparna Gurav]

@SANDEEP28 : Step 12 was created to ensure the RITM is closed once all tasks are completed.