Need Help in the Workflow

[nameisnani]

Hi Team , 

I have a requirement in one of the catalog item . 

There is one catalog item,'xyz.'' In that we have 2 fields , 

When ever ' Related catgory ' ( Select box )is selected = Applications

And ' Application Name '  ( Reference field ) is selected = ServiceNow Production . After Line Manager approval it should goes to ServiceOwner approval . It should happen only when this conditions matches.

Note :- Here 'applcation name' field is reference field . 

Note :- Apart from Servicenow production selected in Application name , it should not ask for Service owner approval .

If I use Switch it is not working .

can anyone please help me with this request . How to fullfill this condtions .

Please provide screenshots for this configurations .

@Ravi Gaurav 

[sejal1107]

hi,

Instead of switch can you try with if loop with condition as 

'Related catgory ' ( Select box )= Applications

And ' Application Name '  ( Reference field )= ServiceNow Production 

On the answer as  Yes you can add Line Manager approval and then ServiceOwner approval .

On the answer as No you can add Line Manager approval

[nameisnani]

@sejal1107 

could you please provide me the screenshots of the configuration for better understanding.

[Ravi Gaurav]

Hi @nameisnani 
Below image will help you like shown if "windows 123" is selected then only it will go for approval

[nameisnani]

@Ravi Gaurav 

Application name is referring to is ' cmdb_ci_service' .

When I open ' ServiceNow Production'  table name shows 'cmdb_ci_service' .

My requirement is 

When ever 

Related category ' Application '  selected 

Application name ' ServiceNow Production'  selected

Once request submitted , 

After Line Manager approval , >>> Second level approval should be trigger to >> ServiceOwner approval (CFS_SNowSO_APR) .>>>> After this catalog task .

@sejal1107 @Ravi Gaurav 

Please help me with this configuration , any script ?