Need Help in understanding MIM Workbench Widgets

[EricG]

Need some help in understanding the HOW's of the the MIM Workbench.

I've read the posts and online documentation (concept only). and have attending the Implementation and Essentials trains on line.

I see that the MIM Workbench is "Limitedly" customizable, but not really.

I also understand how to "Manage" affected items to the workbench.

What I'm not getting is:

1. How are Groups/People added to the "Groups" widget?  I see the Assignment fields from the INC add the first Group Member, but what about others.

2.  If you click "Resolve" button on the Major Incident.  It doesn't appear to close the INC Ticket or any other assoicated INC.  Did i miss something?

3.  Not sure i understand the Thoughts around Parent/Child INC, MIM and Problem.
Is the a way to "Auto Generate" Problem when MIM is promoted? or at least updated to RCA state when MIM is resolved.

4.  Is there a way to Auto Associate the Affect CI Owner Group/Person to a MIM TIcket?

5. and have those auto populate on communications?  Other than using the Manage Recipients or having to Setup when you start MIM Workbench

I have a mini presentation to our leadership to show the MIM Lifecycle and potential of benefits to the ITOM Health/Service Delivery.  These are some questions that will

Thanks.

[Danny Mortensen]

Hey there all, I've been having a look at this recently and it seems that MIM Workbench is now available in the Service Operations workspace and is therefore configurable.
You can now go to the Configurations under the Service Operations Workspace application menu and set it up. When an Incident has been promoted you can then see the Communications, Playbook etc for MIM.
Setting up Major Incident Management in Service Operations Workspace