Need Help on Creating a Report with Key ITSM Metrics in Table format
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4 hours ago
I am looking to create a report in Table format with the below key ITSM metrics in columns for each Assignment Group. I want to show all these metrics in one single report in the attached format.
1. Group Name
2. Group Manager
3. Open Incidents
4. Open Requests
5. Open Breached Incidents
6. Open Breached Requests
7. UnAssigned Incidents
8. UnAssigned Requests
9. Incidents Created
10. Incidents Closed
11. Requests Created
12. Requests Closed
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