Need help on Employee Form for "Collect employee input" task type

VShine
Mega Guru

I am trying to use "Employee Form" to use it on HR task type to collect employee input & mapped value back to table fields.

Created fields on table (Choice type), created choice type question type on Employee form, publish it. find_real_file.png

 

 

When creating HR task, it appearing correct on portal. Once assigned to provide feedback, values of response is not mapped back to field on table.

When checking under "Employee Form error" , getting this error about "Condition builder" on employee form. What should be condition triggered point? I tried  with HR service, but then it is pulling all open record for given HR service.

find_real_file.png

Please help!

28 REPLIES 28

The Multiple Record error could be a false positive. If you modified the Script Include "hr_taskTicket" to add the parent to your filter condition, then is should be unique even though the Employee Form Errors section says otherwise.

Regarding the "read permission issue" I to, am having this issue on the HR Task table when building a new Employee Form. I've created another thread: 

https://community.servicenow.com/community?id=community_question&sys_id=fde1c7a2db631810190b1ea6689619e4

@patbishop I did update script include to include Parent case #.

Script Include

find_real_file.png

 

Also created field on Employee form - however, this field is staying blank. How you are populating "Parent number" on Employee form?

ANd then created BR with few log messages

find_real_file.png

But my BR never triggered. If Assigned to has only one task assigned to him/her, then fields are getting copied as expected. But when there are multiple tasks assigned to same users, nothing is happening (I don't see any of log messages) & I see "Employee Form Errors" which says User has more than 3 or 4 records assigned to them. 

Can you please point me what I am doing incorrect?

VShine
Mega Guru

@Narayana 

Did your errors got resolved. I had issue with ACL, after creating Read & write ACL for users , errors are resolved. 

Narayana1
Tera Contributor

Not really, vikrami. Thanks for the follow up. I ended up creating 'Mark as Complete' action task on the flow for the recipients to complete. The task advises them to close all of their To-Dos. Completion of the task runs a lookup on 'Assessment Instance' table for other active surveys assigned to the recipient. If they have other open surveys, system creates another task for the recipient to complete the survey. This runs in a loop till there are no other surveys, system assigns the recipient the employee form I built.  I have set up reminders too to help surveys get closed and minimize the instance of these action tasks. It's not ideal but hoping it works for our clients. I also refershed the forms' names in the flow. All of these seem to have fixed the errors.