Need help on Putting VIP flag on form and List view of Agent Workspace or how to do dom manipulation

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Deepti Singh Ba
Tera Expert

‎02-17-2023 01:04 AM

Hi All,

I am looking for some help in one requirement for Now Experience workspace.

Need to add image beside Caller ID field on Incident form and LIST view in workspace same as how we already have it on Native view.

DeeptiSinghBa_0-1676624597272.pngDeeptiSinghBa_1-1676624643489.png

 

If same is not possible is there any alternative / workaround we have to achieve the same.

 

Thanks in advance!

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SatyakiBose
Mega Sage

‎02-17-2023 01:21 AM

Hello @Deepti Singh Ba 

The reason you do not see the VIP flag on either the form or list view in workspace is because this is an expected platform behavior.

Please go through this KB article - KB0794200 - How to display the VIP icon next to the Caller field

Only the background color field style is supported.

 

Additionally, ServiceNow doesnot recommends or support DOM manipulation:

We have a KB for this as well - DOM manipulation statements in onLoad client scritps fail after listV3 is enabled 

It's even mentioned in their product documentation : Client-side scripting design and processing

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prasannakumard
Tera Guru
In response to Deepti Singh Ba

‎07-09-2024 08:17 AM

Hi @Deepti Singh Ba ,

Please let me know what you configured for Contact (VIR) in workspace. Please provide steps you followed to configure the same.

Thanks & Regards,

Prasanna Kumar

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