Need help on Putting VIP flag on form and List view of Agent Workspace or how to do dom manipulation

[Deepti Singh Ba]

Hi All,

I am looking for some help in one requirement for Now Experience workspace.

Need to add image beside Caller ID field on Incident form and LIST view in workspace same as how we already have it on Native view.

If same is not possible is there any alternative / workaround we have to achieve the same.

Thanks in advance!

[SatyakiBose · Accepted solution]

Hello @Deepti Singh Ba 

The reason you do not see the VIP flag on either the form or list view in workspace is because this is an expected platform behavior.

Please go through this KB article - KB0794200 - How to display the VIP icon next to the Caller field

Only the background color field style is supported.

Additionally, ServiceNow doesnot recommends or support DOM manipulation:

We have a KB for this as well - DOM manipulation statements in onLoad client scritps fail after listV3 is enabled 

It's even mentioned in their product documentation : Client-side scripting design and processing

[SatyakiBose]

Hello @Deepti Singh Ba 

Please mark as solution, if you question has been answered.

[Deepti Singh Ba]

@SatyakiBose Thank you for your response and details. The KB is for legacy workspace. I was looking for the new Now Experience one. But this KB helped me to think differently, instead of using Images I can have my own box created using UX Highlighted Values module (sys_ux_highlighted_value_config). I have also added the header condition and showing this info,
Please find the look after configuring this.

[v-paulp]

Hi Deepti,

Could you please let me know how did you configure that?

I am also trying do same thing.

thanks 

Pradip Paul