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Need help restricting specific related lists on the Incident table using ACLs based on user roles.

azurei
Kilo Contributor

yesterday

Hi everyone,

 

I’m new to working with ACLs in ServiceNow, and I’ve been given a requirement where a few specific related lists on the Incident table (such as Change Tasks and Task SLAs) should not be visible to users who do not have the admin role.

 

I’ve checked several community posts, but most examples show ACLs applied when a field value is triggered or changed, not directly for related lists.

 

In my case, the requirement is simple: only a few related lists should be hidden from non-admin users, while the rest should remain visible.

 

Could anyone guide me on how to achieve this or share an example ACL configuration for this scenario?

 

Thanks in advance!

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G Ponsekar
Giga Guru

yesterday - last edited yesterday

Hi @azurei 

 

You have to write onLoad client script in Incident table

 

Script:

function onLoad() {
   // Check if the current user does NOT have the 'admin' role
   if (!g_user.hasRole('admin')) {
      // Hide the "Change Tasks" related list      
g_form.hideRelatedList('change_task.parent');
      // Hide the "Task SLAs" related list     
 g_form.hideRelatedList('task_sla.task');
   }
}

Review this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0758509

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

 

Thanks, GP

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